Returns & Exchanges
Due to the perishable nature of our artisanal chocolates and candies, we cannot accept returns once a package has been opened or delivered. If your order arrives damaged or incorrect, please contact us within 48 hours so we can make it right.
Inspect Your Order
Upon arrival, immediately check your package for any signs of damage or missing items from your sweet selection.
Document Issues
Take clear photographs of the damaged product and the shipping box to help us process your claim with the carrier.
Contact Support
Email our team at [email protected] with your order number and the photos of the affected items.
Resolution Process
Our team will review your request and provide a replacement or store credit for any items that did not meet our quality standards.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing